Something isn't working

I can't log in

• "Your account is waiting for approval": your request hasn't been approved yet. You'll get an email when it is.
• "These details do not match our records": check the email address and password. Click Forgotten your password? to choose a new one.
• "Too many login attempts": wait the number of seconds it says, then try again.
• I didn't get an email: look in your spam or junk folder.

The extension says "Not connected"

Click Connect... in the side panel, then Connect to Bookmark Ace, and click Allow. If you revoked it in Settings, or your account was suspended, you need to connect again.

The extension disappeared from Firefox

Firefox removes extensions loaded with Load Temporary Add-on when it closes. Load it again; see Installing the browser extension.

The sidebar bookmarklet does nothing

Your browser is blocking the pop-up window. Click the blocked pop-up sign in the address bar and allow pop-ups for this site.

An import stays on "Reading the file..."

Big files take a minute or two. If it hasn't finished after five minutes, contact the person who approved your account.

A bookmark is marked dead, but the page works

Some sites turn away automatic checks. Right-click it and choose Validate to check again, or Edit... and check Exclude from link checks. See Dead links and duplicates.

The tree says "Offline"

Bookmark Ace couldn't be reached, so you are seeing the copy saved on this computer. Check your internet connection, then click Refresh.

Something else

Contact the person who approved your account. Say what you clicked, what you expected, and what happened instead.